Have any questions or concerns?
We’re always ready to help! Unless we are are sleeping, but we will help you as soon as we wake up.
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Any return requests must be sent to Pretty Paisley within 48 hours of delivery to you based upon tracking date. Items cannot be returned or exchanged except in cases of demonstrable manufacturing flaws, the state of which will be at the discretion of Pretty Paisley. We take our products and their safety quite seriously and will happily rectify any issues caused by our manufacturing process in a prompt manner. If Pretty Paisley approves the return of your item, you must ship it and provide tracking to Pretty Paisley within 48 hours of email.
Pretty Paisley cannot be responsible for damage to your piece caused by any means other than our manufacturing process. This includes (but is not limited to) damage from hungry washing machines or dryers, jewelry, pets, toddler tantrums, mishandled post, tug of war practice, using it as a photo backdrop, excessive use of sharp objects while near it or alien abduction.
No one wants you to be happy with your Pretty Paisley creation more than we do so give us the chance to make something right if you feel it was wrong.
What are your delivery options?
As a US company, we use USPS for all shipping unless specifically requested. We will gladly ship using the method of your choosing for a small additional fee. All packages are insured for the purchase price of your items over $100. This does increase our shipping costs but ensures that no matter what happens in transit to you, we are all covered.
Do you provide International delivery?
Absolutely! Contact us for a shipping quote and a special order will be made for you. Please be aware of your country's importing laws and customs fees, if any, as we are not responsible for them.
How do I track my order?
When your order is shipped, an email should be sent to you with a tracking number. All packages sent from Pretty Paisley will include full insurance for our mutual protection.
When will my order ship?
We strive for in stock items to be shipped within 3 days of purchase. Custom dyed items can take up to 4 weeks before they are ready to leave but all of that will be communicated to you after you purchase a custom listing.